No incoming calls
sarah K. #1038
Posts: 10 ✭✭
I just opened a new account. It began working ans makes outgoing calls. Incoming calls don't work at all. I got an email from FIzz saying that the IMEI number is wrong but when I click "fix" in the email it takes way back to setup.
17
Answers
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Did you try to restart your phone first? Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network.
You can contact Fizz support through https://www.messenger.com/t/fizzca14 -
I restarted the phone but still only outgoing calls.12
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you can also Contact fizz on Facebook messenger with this link : https://m.me/fizzca9
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what kind of a message does the caller hear when trying to reach you?10
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The previous providers message saying that voicemail is not set up9
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best option seems to contact support at this time7
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I got the same error even though I am sure that I entered the correct IMEI number. After I got the email that the IMEI number was wrong, I clicked the link and instead of entering the IMEI number again, I just entered the account number of my old provider and it worked11
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Try what Tamzid said or message Fizz on FB or the chat bubble again. It may take some nagging to get this resolved (unfortunately).5
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I am encountering this problem as well. Did you find a solution?3
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