No incoming calls

sarah K. #1038

I just opened a new account. It began working ans makes outgoing calls. Incoming calls don't work at all. I got an email from FIzz saying that the IMEI number is wrong but when I click "fix" in the email it takes way back to setup.

Hermine Y.

Did you try to restart your phone first? Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network.
You can contact Fizz support through https://www.messenger.com/t/fizzca

sarah K. #1038

I restarted the phone but still only outgoing calls.

MoYe

you can also Contact fizz on Facebook messenger with this link : https://m.me/fizzca

Sam P. #1182

what kind of a message does the caller hear when trying to reach you?

sarah K. #1038

The previous providers message saying that voicemail is not set up

S P. #286

best option seems to contact support at this time

Tamzid

I got the same error even though I am sure that I entered the correct IMEI number. After I got the email that the IMEI number was wrong, I clicked the link and instead of entering the IMEI number again, I just entered the account number of my old provider and it worked

E S.

Try what Tamzid said or message Fizz on FB or the chat bubble again. It may take some nagging to get this resolved (unfortunately).

Antsa Randriamihaja

I am encountering this problem as well. Did you find a solution?