Why is my data not working on the iPhone xr?

I was informed that the data won't work on an iPhone 5 so we bought a new iPhone xr with the newest iOS. However, the data still isn't working on this new phone. Can anyone explain to me why?
Thank you

Answers

  • Sam P. #1182
    Sam P. #1182 Posts: 91 ✭✭
    you can manually update your Carrier Settings. Launch the Settings app on your iPhone and go to General > About. If there is an update available and you are connected to the Internet, there will be a prompt for you to update the Carrier Settings.
    I’m on an iPhone 6s, and my carrier says “Fizz 35.0”
  • Sam P. #1182
    Sam P. #1182 Posts: 91 ✭✭
    you can manually update your Carrier Settings. Launch the Settings app on your iPhone and go to General > About. If there is an update available and you are connected to the Internet, there will be a prompt for you to update the Carrier Settings.
    I’m on a 6s carrier shows “Fizz 35.0”
  • S P. #286
    S P. #286 Posts: 242 ✭✭
    Carrier settings update should do the trick
  • TrainFood
    TrainFood Posts: 144 ✭✭
    Why i cant update carrier setting? i go on the page “about” and wait but nothing is happening.. my videotron is only 32.0 and i read it should be 34.1.. anyone know how to update carrier setting?
  • Whizz
    Whizz Posts: 18,805 admin
    Hi William,
    You should connect to a Wifi network so you'll be able to update the carrier bundle settings.
    Luciana
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