Got this notification : Urgent: Choose a new phone number
Options
Urgent! We were unable to transfer your phone number to Fizz: (XXX) XXX-XXXX. Please choose a new number or your plan will be cancelled on ${endDateCurrentBillCycle}.
Got this but number was transferred almost a month ago.
Anything i can do to keep the number?
This doesn't make sense
Got this but number was transferred almost a month ago.
Anything i can do to keep the number?
This doesn't make sense
9
Answers
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Maybe spam?
But either way, to be sure, I would open a chat session with support to be sure6 -
Ya. That's weird. When I transferred my number to Fizz, I initially got an email stating they would not be able to transfer my number. Please contact them.
Then two hrs later I got the email stating welcome aboard, you are now part of the family!
Definitely contact Fizz and see what's going on. Good luck!5 -
I'll try and contact them but it doesn't make sense.
The phone number is not attached to Fido anymore and is in use for the past 3 weeks3 -
Sono talked to customer support and they said not to worry about losing the number a ticket was opened and I will be notified by email for the follow up.
Let’s wait and see.2
