List of ALL Fizz major PROBLEMS and ETA REQUEST from Fizz?

R S. · December 2018

I'm creating a list of all major problems we are experiencing and request that Fizz address these ASAP and give us a ETA for fixing these issues. PLEASE LOVE THIS QUESTION TO SHOW FIZZ ITS IMPORTANCE!
* SMS 2-factor authentication
* Premium messaging like twitter etc
* Outgoing calls dropping after 2:56 minutes on FIZZ EXT
Feel free to add more in the comments!
We deserve to be in the loop and be updated!

Allison W. · December 2018

You forgot only 3G data, not the advertised LTE since Saturday am.

M H. 1556 · December 2018

Friday's special 5 hours outage.

Matthew M. #838 · December 2018

Data Roaming to US is poor.

T D. #47 · December 2018

no MMS.
Maybe you or Emre should list the issues in the form of a poll? People can vote for what is their most urgent issue. Fizz can than allocate all their resources to it. All their resources being that one guy lol.

Scott C. #752 · December 2018

I second the 3G only (no LTE) for the last day or two. And..., the 3G will 'disconnect' (no data at all) for periods.

Amine H. #583 · December 2018

data usage

Amine H. #583 · December 2018

poor voice quality (no VOLTE)

FizzWiggler G. · December 2018

@ Chaim S

Just to point out

SMS 2-factor authentication
Premium messaging like twitter etc

Are 95% likely to be the same problem. Messages from companies are called A2P (Application to Person) and the business is run by aggregators. I suspect aggregator links are coming online little by little. (Ex-aggregator commerical manager's input).

@ Amine H

Fizz don't do VoLTE so this is not really a problem.

For the other's, fill your boots they appear to be real problems.

I'm not sure you'll get an ETA however, much and all as you'd like one!

Best of luck

FizzyWiggles

Kenny L. #23 · December 2018

How about a properly staffed, properly trained and dedicated Fizz support team?

MoYe · December 2018

No LTE, No support , no mms

korey · December 2018

God. . I haven't been able to receive texts for 15 days.

Stanley H. #1107 · December 2018

I remember that it's mentioned on the website somewhere that automated texts from large companies might not work. I don't think that was hidden. Their infrastructure is surely growing. As for calls on Fizz Ext, is your APN properly configured on android/IOS updated on iPhone?
I always get a message saying "Fizz conditional call forwarding enabled" when I make outgoing calls. Not sure if that's what you mean. I'm not sure what it means myself.

George T. #33 · December 2018

No Wifi calling. I’d love to see that since network is terrible where I live (downtown Montreal)

AMIRA R. · December 2018

first we need to find out where Fizz Suport te is hidding

Serge R. #503 · December 2018

- When someone do a call forward on your number, when your voicemail take the call it says oops there is an issue...
- When someone is sending you a loong sms you receive it in multiples parts not in order..
- Security option in the voicemail makes no difference if enabled or disabled.
- Voicemail not taking messages on the EXT network. It says we're calling from an unknow number and ask for a phone number..

R S. · December 2018

Calls dropping issue after 2 min and 56 secs has now been FIXED! good job Fizz,

Whizz · December 2018

Thank you Rebecca S

Jay

Cristinel R. · December 2018

Voicemail not taking messages on the EXT network if the phone is not answered. It says "Welcome to YOUR Fizz voicemail" and then "you're calling from an unknown number" and ask for a phone number..

Lindsay W. #1119 · January 2019

I've been without service since December 17th. Each day I get the same auto response, "we're so sorry
you're unhappy, I've made a special note on your ticket for our specialized team"
I got an email saying they'd even extend my beta plan price except that have failed to find any solution to restore my service. I've updated payment method 4 times. Reset my phone. Still they do nothing.