Why has my data not been working since I activated my sim card?
Rosie B. #1074
Posts: 4 ✭✭
in My Mobile
Since I have activated my Fizz Sim Card my data has not been working. I have paid for 6 GB and have yet to be able to use any of it. How can I get my data to work? It your network really that terrible? Should I look into new providers? How do I get a refund for you not providing a service I paid for? How long will it take to get fixed as I bought this plan so I would have coverage while in the United States and I leave Saturday? I'm asking here because after your company asked me to privately message you on Facebook I received a copy pasted text about how to fix my text messages, which fortunately is the only thing that works!
20
Answers
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Have you installed the APN settings for Fizz?
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
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What sort of phone are you using? Iphones can be more challenging than android to get to work on the FIzz network, but there are other customers here who have done it, so they should be able to help walk you through it as needed.13 -
If you're using an Android phone, you'll need to set up the APN or you'll have no data service. Nothing to do with the network.
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn13 -
Yes, can you confirm if you have the APN settings configured following the document link provided above?11
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maybe she can't access this page because she has no data?9
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I have the same problem. I got Fizz yesterday and the data is not working. I did the set up and nothing, still no data. I do not like the fact that we cannot talk to a technician for technical support. or am I wrong and didn't find the information about this. Any idea?4
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Thank you for the help I appreciate it. The instructions worked for my pixel phone, but it doesn't work for my parents' iPhone 5. Any ideas why that is?3
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@Rosie for an iPhone you simply need to accept a carrier settings update and your phone will download the APN automatically.3
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I am not sure if Fizz will work on an Iphone 5. You need IOS 12.1 and the oldest phone to get that update is Iphone 5s. There are reports of people finding a work around with IOS 11 on Reddit.3
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Hey Rosie,
Were you able to configure the following settings for your iPhone as described in our FAQ: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Jay3
