Why can't I activate the SIM card on the Adroid phone?

Jiong T.
Jiong T. Posts: 6 ✭✭
I activated the SIM card online and chose my phone number. I then inserted the SIM card into an Adroid phone, but did not receive any configuration files. I set up the APN by following the webpage (https://fizz.ca/en/faq/what-are-fizz-network-settings-apn). However, the phone did not log into the network. I then set the APN to the default setting but it did not work either.
I tried to manually register the card to a network, I tried FIZZ EXT, Rogers, Bell, but it keeps showing "Your SIM card doesn't allow you to connect with the network...“
I also tried the SIM on an Iphone 5, but it was not even recognized by the device!
I am very much frustrated by the problem. I wonder if the SIM card is defective. Please help.


  • Josue V.
    Josue V. Posts: 4 ✭✭
    Did they fix the problem? What ended up being the problem ? Let me know cuz my phone says sim not provisioned and I don't have connection it's been hours already.
  • Jiong T.
    Jiong T. Posts: 6 ✭✭
    It took them one day and a half to activate the SIM. Have to be very patient...
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