Can't complete my Sim activation and already got charged twice on my credit card? please contact me

i try to activate my sim card, chose my plan, entered my phone number to transfer, my emei, got an error message twice in a row, asking me to retry.. i stopped retrying after 2 time since you were billing my card at every try, please refound the two 49.97$ charge ASAP... this really doesn't inspire me to actually swap my number with you

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