Can't complete my Sim activation and already got charged twice on my credit card? please contact me

David G. 2727

i try to activate my sim card, chose my plan, entered my phone number to transfer, my emei, got an error message twice in a row, asking me to retry.. i stopped retrying after 2 time since you were billing my card at every try, please refound the two 49.97$ charge ASAP... this really doesn't inspire me to actually swap my number with you

Allison W.

Unfortunately, you tried to activate your SIM in the middle of a network outage issue. That is probably the cause of the failure. If you still want to activate it, wait until the network issues are fixed.
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https://fizz.ca/en/faq/network-status

W L.

Reminds me the CBC Marketplace episode where someone purchased a plane ticket, got an error but still got charged.

David G. 2727

Any idea when it's suppose to come back, and I guess i'll still get bill another time when i try to activate it after the outage, I feel like i really to talk with somebody at Fizz, but can't find anyphone number or chat Bubble to communicate with them