Network Congestion (Resolved)
Whizz
Posts: 24,540 admin
Hey Community,
We noticed heavy traffic on our network, which would explain why some members cannot make/receive calls or send/receive texts. We’re currently investigating the situation and all hands are on deck to restore service to the impacted customers.
Please excuse us for any inconvenience this may have caused.
To follow up on the status of this situation please click here: https://fizz.ca/en/faq/network-status
Thank you,
Fizz
50
Answers
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That's a yikes from me..38
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This is simply put, pathetic. Specially after last weeks outage. Atleast it was at night time so it wasnt that serious. Right now people are at work and need to have an active cell reception at all time.
What an utter disappointment.40 -
Heavy usage on a Friday morning? Yikes.37
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Wow...Yikes!35
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This is not just an inconvenience as there is absolutely no connectivity to the network. It's the basic service that is not working. It's not just the inability to make/receive calls or send/receive texts, I am cut off because of the lack of service. Even if someone is trying to contact me, no voicemail (which I am paying for) can be left for me to follow up.41
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and I love when they say its just "some" members. I know of 8 people (some who i referred and are cursing me right now) on FIZZ and all have outage.36
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This is unacceptable. The second time in less than 10 days. I remember when Rogers blacked-out for some hours 2 years ago. They gave 1 day service free to all clients. I want to see some compensation, because this is a MAJOR failure and I'm not excusing you for this MAJOR inconvenience. I'm here for 2 hours at work and I can't contact any of my clients because I have no signal.34
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Emre Y. +1; give us an ETA asap.37
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I got my service back few minutes ago. In Montreal34
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Fizz -_- .34
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Wow. Just wow. I just joined Fizz litterally minutes ago. I was wondering if I did something wrong when switching from my last provider. Seems like I should have read the forums first. If I knew I would have to live with outages I would never have joined in the first place. I need to ve able to make calls, texts and have data today as I have a big event coming up.
Worst customer service ever.35 -
Reception has been flickering on and off for me.36
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dammit! I've going to have to switch to another provider. My family is not impressed and blaming me for this poor service!34
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Here is a good resource for anyone who wants to file a claim against Fizz: https://www.ccts-cprst.ca37
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thanks Emre Y. Filling up a claim right now.33
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@Whizz and Fizz in general,
There is clearly an issue with the network at the moment and yet nothing on the front page. You need to start communicating better....36 -
@KARL V. Welcome to Fizz, I wish I could say this was an anomaly but sadly this is the second major outage. Hopefully, this gets resolved soon, keep in mind that you have 15 days to get a Full refund of your Fizz plan if you are not happy with the service you are getting. You can find out more here: https://fizz.ca/en/faq/unsubscribe38
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Fizz, get it together ...35
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I just found out that my 2nd sim (the most expensive plan and primary number) is still not 15 days old. So do I first need to "unsubscribe" from the options menu and then switch to a different provider or the usual go to Koodo/Fido and have them switch the plans and deactivate fizz. I would still get the refund I presume?34
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@S.A. If you want to keep your number, you need to port it out before unsubscribing. Once unsubbed, you can't port a number.36
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With all these outages I think you need to extend your introductory prices period... few will consider paying post-introductory prices with this many outages.37
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@S. A. Switch providers then cancel. If you do it the other way around you will permanently lose your number.36
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No network here in Montreal. Frustrating!33
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I really hope we don't have another Friday night outage just when you need it the most32
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Really embarrassing!! My friend comes to ask me why is not working, I've just refer him to Fizz yesterday.
Fizz should give us a free data upgrade automatically without the need to apply and use our slot for every outage that is happening. Anyone agree with me?34 -
Hey Folks,
You deserve to be upset, and yes it's frustrating at all levels We're new, we are learning, and unfortunately, that pain is sometimes passed on to you - our customers. We're taking this seriously as we do with all other situations that have in the past impacted our growing base. Be assured, that this will be resolved shortly, and we're counting on all of you to #Keepthefaith #togetherwearestronger
Cheers,
Fizz33 -
Please keep customers informed33
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I recall the first days of Mobilicity and Freedom Mobile. It wasn't as bad as this, and both services had issues too.
Very surprising since it is owned by Videotron. You would expect the service to be the same (like Rogers/Fido, Telus/Koodo), but clearly Fizz is doing something very customized to save costs. Not sure if all of this is going to be beneficial to the company.34 -
First thing i do when the service is back up is to call the fido winback number and leave a VM to go back to them. I'd still keep the other sim i have but not my primary one. Its just too scary to not be able to receive calls from work / daycare / school etc when there could be some emergency.
I feel like some amateurs running this company and no professionalism at all. I wonder how they got the license to even operate.30 -
Emre Y., agreed. I was talking about receiving calls from work/daycare/school for any emergencies and they trying to reach to us.33
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Just look at the language at https://fizz.ca/en/faq/network-status
10:45 they noticed the heavy traffic
11:45 they confirm the outage is due to heavy traffic.
Did it take you 1 hour to confirm your hypothesis? Do you have teenagers working for you. This a cellular provider you are running. For crying out loud ; what is going on , get your act together. Give us an ETA when the network will be up ?
This outage must followup with your detailed explanation of what really caused it. Why did it happen on a friday again. What are you doing to make sure this doesnt happen again.33 -
@Emre I dont think they know when they will be able to fix it.29
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The worse part, I am using Fizz for my business, unbelievable, beta time has passed and they still struggle with the system,32
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same boat as you Xuan T.30
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Realllllyyyyyyy baddddddd
Me and my family is going back to another company I’m fed up whit this one outage every week28 -
I hope you guys will start rewarding your clients' patience.. if we're here for the long run with you guys we need a special treatment for the struggles.30
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Yikes seems to be the word of the day...so...YIKES!!!28
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I was waiting to activate my SIMs shortly before the 19th to see if the network stabilized after that reported outage recently. This is not a good sign.
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