Can I cancel my services if I wasn't satisfied? are there any penalties?
Ali Lavasani
Posts: 4 ✭✭
I am with another provider and I need to be sure about your services?
27
Answers
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There are no penalties. Fizz is a prepaid service and you can cancel anytime.21
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Correct, as long as you unsubscribe from your plan options then you are free20
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There is a 15 day trial period where you get your money back if you're not satisfied.21
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I think theres a trial period like @t.d. said17
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Fizz is all prepaid so no penalties, you have 15 days as a trial period after which should you decide to cancel you would just forfeit the amount you had already paid nothing more. Since you are not on a contract you are free to leave at any time.17
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No penalties at all .17
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If you're not within your 15 day trial, might as well just stick with it until it expires after the month. You've paid for it anyways, and maybe service will improve and you'll decide to continue.15
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OP, please select the best answer amongst the various answers so that the community feels rewarded.11
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Is there anywhere in the official statement that it talk about the 15 days trial? My friend would like to try it before cancelling with his current provider.12
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https://fizz.ca/en/faq/unsubscribe
The bit about the refund within 15 days (and less than half of data used) is in there.11 -
No penalty. It's month by month.9
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No penalties. And fizz will only charge for the part of the month that you used.6
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I'm with this provider and I am still unsure about the services!5
This discussion has been closed.