My number didn't transfer properly and I can't seem to reach anyone to help me fix that, what do I d

Christopher T. 1537 · December 2018

I need my number available, I don't like how a full day later, I still haven't received a response from anyone on how to fix this issue.

Allison W. · December 2018

In your account, choose my profile, then contact forms, then set up an appointment for help in transferring your number. Send them a message explaining what steps you've taken and what isn't working. Be patient, it may take them some time to respond, they're a bit overwhelmed.
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Have you tried putting your old sim back in your phone? It may still be working if the transfer hasn't succeeded.

Christopher T. 1537 · December 2018

Well, for some strange reason I got a response to my tickets minutes after I posted this "question."
Anyway, I've been told that my number was successfully ported, but it's confusing because in my phone's "Settings > About" it say's my phone number is "unknown" and I got the message that it didn't port properly right after trying to port it.
I guess it's working because I can receive texts and calls, but it's all very weird.

Kenny L. #23 · December 2018

Glad to see our support "guardian angels) is watching over us. Just wish they would fix the chat bubble though.

Allison W. · December 2018

Yes, the unknown number in settings, about is normal for Fizz. It isn't needed for you phone number to work properly, but is a bit annoying when you can't remember your number. I've set mine up as a contact in my phone to be able to find it as needed.