My feedback so far
JROCK
Posts: 99 ✭✭
Hey Community,
I thought I would share my feedback so far with being a new Fizz member.
- 1-Love the My account section and all the options I have to control my account
- 2-It took me less than 5 min to port and activate my line - which was super easy
- 3-I did have issues - yes, Fizz is in Beta (So I know there might be some glitches)
- 4-When talking to an agent- they were quick, courteous and very efficient!
- 5-Service is working like a charm and I'm loving the LTE!!
- 6-So far so good! now let's hope the pricing remain competitive after the Beta phase
15
Answers
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Hey JROCK,
totally agree with you on the points #1 & #2, the whole thing is super convenient.
For the point #3, i also had problems with my SMS, it's still not fixed but hey like you said, it's a beta.
Related to your point #4, i also got a really good experience with the people on the chat, you could feel there were humans on the other side and not just a robot.
Now i can't wait what their prices are for after the beta!!!
9 -
Fingers crossed for item 6!!
I had some issues with MMS and sim delivery. But other than that, everything is working really well too!7 -
From my POV.
1 - SIM delivery was bang on. No issues whatsoever.
2 - Data speed very good esp. in Montreal
3 - MMS is now sorted once I fixed my APN. Often the case with piggyback MVNOs
4 - As I said elsewhere, business SMS (or A2P if you prefer) needs work but it's on the way I'm sure
5 - Prices; we'll see! But no contract and rollover is very attractive.
I"m European despite my love of maple syrup and hockey and it's nice to see a Canadian operator introduce some practices and terms that most every European is used to
FizzWiggler7 -
Welcome to Fizz!!5
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3 weeks later, SMS issues are still not fixed
8 -
My experience is quite otherwise.
I purchased SIM cards which nvever arrived. I could not reach anyone to signal the issue since I can't access the chat. When I went on Facebook to ask for help since I don't have any chat bubble, I was answered that there was no issue. Even after sending pictures of my screen where you can see that the chat bubble does not appear, they still denied it.
So I missed the activation window they gave me. I received absolutely no support and still cannot reach anyone.
I wish I could speak to the representatives you felt the human side of...7 -
Hi Melanie,
I would suggest you order again and ask for a reimbursement for the second one. It'll go faster and you might get to the beta before it ends!
Also, make sure the address in your order is correct and try to be there to receive it - for example, if you live in an apartment, and you're not there, I know they leave it on the entrance door... But someone else might have picked it up like any other publicity. I ship to my office now!
All the best,
Queen5 -
I'm lucky to have everything worked OK, feel sorry for those who are having problems and the CSs who have to deal with everything. Finger crossed for #6.5
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Thanks for your answer @QueenC!
I did check my address and it is the right one. I wish the problem was that, I could just go and knock at the door who received it. I may try for a second shot, I really like the idea but I do feel a little less enthusiastic.
Thanks for your time!6 -
Hi everyone,
I agree with everything JROCK M. wrote, except for voice mail and call transfer.
I live in the Bas St-Laurent/Gaspésie area and I travel a lot for work.
Voice mail and call transfer are very useful in remote area where cellphone signal is difficult to pick-up sometime.
I have been told by customer services that it was a known issue and gave me the "we're currently working on it" answer. It's been over a week since then.
I have found others complaining about the same issue and I find a bit odd, that a basic function such as voice mail hasn't been working; even in a Beta testing environment.
Can't wait to get that bubble chat appear on my screen! 7
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