Is activating roaming going to charge me?

Uneek
Uneek Posts: 2 ✭
in My Mobile
Hi, so I have recently just moved to Petit-Saguenay, Quebec from Montreal, Quebec. My phone is prompting me to use data roaming. Will I get charged extra for it? I'm sure I am still in my covered zone.

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 9,489 ✭✭

    Hi, no, there are no additional charges with Fizz. Try restarting your phone or putting it in airplane mode for a few moments to see if that helps.

    Contact customer support if you haven't updated your address yet, and let them know about your roaming issue as well. https://fizz.ca/en/support

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,745 ✭✭

    Hi, you shouldn't be charged within your coverage zone.
    Roaming would allow your phone to connect to partner networks for better coverage.

    If you travel outside your coverage zone with roaming enabled and you have funds in your wallet, they might be used automatically but you wouldn't be charged in any other way without purchasing an addon or such, as it is a prepaid service.

  • Goldfinch
    Goldfinch Posts: 574 ✭✭

    The Fizz coverage map is found here: https://fizz.ca/en/coverage

    It appears that Petit Saguenay is within Fizz coverage area but not within the subscription area. However, as was already suggested, it's best to check with customer service.

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 816 ✭✭

    As other members have mentioned, Petit-Saguenay is outside of Fizz' subscription area. As per Fizz' terms and conditions, you would not be able to change your Fizz plan's registered address to Petit-Saguenay nor would you be able to use Fizz services there for more than three months.

    Fizz does not have its own coverage in Petit-Saguenay, but their partner networks do. So, you will be permanently roaming on Fizz' partner networks. You won't be charged extra for it and you may or may not have to enable data roaming to do so, that depends on what phone model you have. However, Fizz' terms state that the majority of your usage cannot be on the partner networks for more than three consecutive months.

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