Refund of my monthly charge

Frequent_flyer
Frequent_flyer Posts: 6 ✭✭
edited February 3 in Your Fizz Account

Today, February 3rd 2026, I ported out to another carrier and my Fizz account has been deactivated.

My billing cycle starts on the 5th. I have already (2nd of Feb) been charged for my upcoming month.

When should I expect that charge to be refunded?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 13,692 ✭✭

    Hi @Frequent_flyer
    Yes this can take couples of days

  • Bois_3ISKD
    Bois_3ISKD Posts: 8,166 ✭✭
    edited February 3

    @Frequent_flyer said:
    Today, February 3rd 2026, I ported out to another carrier and my Fizz account has been deactivated.

    My billing cycle starts on the 5th. I have already (2nd of Feb) been charged for my upcoming month.

    When should I expect that charge to be refunded?

    For this issue, please contact support

  • Jess_i88b6
    Jess_i88b6 Posts: 15,567 ✭✭

    On the guide there is all the information https://fizz.ca/en/faq/how-do-payment-cycles-work

    This period starts 72 hours (3 days) before the end of your payment cycle.

    For internet and mobile

    During the freeze period, only one change request is allowed, as long as none has already been made in your cycle. Before this period, you can request plan changes as often as you like.
If your payment has already gone through, that amount will be refunded and your new plan will be billed in full.
If your payment has not yet gone through, it will be canceled and your new plan will be billed in full.
  • Jess_i88b6
    Jess_i88b6 Posts: 15,567 ✭✭

    @Bois_3ISKD said:

    @Frequent_flyer said:
    Today, February 3rd 2026, I ported out to another carrier and my Fizz account has been deactivated.

    My billing cycle starts on the 5th. I have already (2nd of Feb) been charged for my upcoming month.

    When should I expect that charge to be refunded?

    For this issue, please contact support

    See point 5 of the following FAQ
    https://fizz.ca/en/faq/how-do-payment-cycles-work

    Is point 4
    The point 5 states "What should I do if an amount was charged after the unsubscribe date?"

  • Bois_3ISKD
    Bois_3ISKD Posts: 8,166 ✭✭

    @Jess_i88b6 said:

    @Bois_3ISKD said:

    @Frequent_flyer said:
    Today, February 3rd 2026, I ported out to another carrier and my Fizz account has been deactivated.

    My billing cycle starts on the 5th. I have already (2nd of Feb) been charged for my upcoming month.

    When should I expect that charge to be refunded?

    For this issue, please contact support

    See point 5 of the following FAQ
    https://fizz.ca/en/faq/how-do-payment-cycles-work

    Is point 4
    The point 5 states "What should I do if an amount was charged after the unsubscribe date?"

    Thank you for that clarification, I got the dates mixed up.

  • doobyadeeb
    doobyadeeb Posts: 431 ✭✭

    Probably like any other sort of credit card charge, 5-7 business days is typically standard

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