Refund of my monthly charge
Today, February 3rd 2026, I ported out to another carrier and my Fizz account has been deactivated.
My billing cycle starts on the 5th. I have already (2nd of Feb) been charged for my upcoming month.
When should I expect that charge to be refunded?
Answers
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Hi @Frequent_flyer
Yes this can take couples of days0 -
@Frequent_flyer said:
Today, February 3rd 2026, I ported out to another carrier and my Fizz account has been deactivated.My billing cycle starts on the 5th. I have already (2nd of Feb) been charged for my upcoming month.
When should I expect that charge to be refunded?
For this issue, please contact support
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On the guide there is all the information https://fizz.ca/en/faq/how-do-payment-cycles-work
This period starts 72 hours (3 days) before the end of your payment cycle.
For internet and mobile
During the freeze period, only one change request is allowed, as long as none has already been made in your cycle. Before this period, you can request plan changes as often as you like. If your payment has already gone through, that amount will be refunded and your new plan will be billed in full. If your payment has not yet gone through, it will be canceled and your new plan will be billed in full.
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@Bois_3ISKD said:
@Frequent_flyer said:
Today, February 3rd 2026, I ported out to another carrier and my Fizz account has been deactivated.My billing cycle starts on the 5th. I have already (2nd of Feb) been charged for my upcoming month.
When should I expect that charge to be refunded?
For this issue, please contact support
See point 5 of the following FAQ
https://fizz.ca/en/faq/how-do-payment-cycles-workIs point 4
The point 5 states "What should I do if an amount was charged after the unsubscribe date?"0 -
@Jess_i88b6 said:
@Bois_3ISKD said:
@Frequent_flyer said:
Today, February 3rd 2026, I ported out to another carrier and my Fizz account has been deactivated.My billing cycle starts on the 5th. I have already (2nd of Feb) been charged for my upcoming month.
When should I expect that charge to be refunded?
For this issue, please contact support
See point 5 of the following FAQ
https://fizz.ca/en/faq/how-do-payment-cycles-workIs point 4
The point 5 states "What should I do if an amount was charged after the unsubscribe date?"Thank you for that clarification, I got the dates mixed up.
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Probably like any other sort of credit card charge, 5-7 business days is typically standard
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If you didn't receive your refund, you need contact https://fizz.ca/en/support
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It takes 3-5 days to get the refund.
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