Can't connect phone

Oxeed
Oxeed Posts: 2 ✭
edited December 13 in Internet
Hi, I can connect my computer with an ethernet cable. But me and my partner can't connect our phones wirelessly. We don't even see the router on our phones. It works well on my computer, I get the 500mb I'm paying for. I can play games and watch movies.

Answers

  • Whizz
    Whizz Posts: 26,807 admin

    Hello Oxeed,
    I’m sorry for the inconvenience this is causing.
    I understand that your computer connects successfully via Ethernet and is receiving the expected speeds, but neither you nor your partner can see or connect to the Wi-Fi network on your phones.
    To help narrow this down, could you please try the following steps:
    Restart the router by unplugging it from power for 30 seconds, then plugging it back in.
    Check whether the Wi-Fi light on the router is on or blinking. 
    On your phones, toggle Wi-Fi off and back on, then check again for available networks.
    If possible, let us know whether any other wireless devices can see the network.
    If the issue persists feel free to reach us at https://fizz.ca/en/support
    Have a nice day.
    -Mihai, Community Moderator 

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