Bell media bad quality image

nainsurvolte

Since a few days, I noticed continuous pixelation while watching Fizz TV, I decided to investigate and found the source of the issue. What I have done:

• Reboot the modem: this did not fix the issue
• Tried to listen to Fizz TV from several sources, NVidia Shield, Cell phone, on the home internet or the cell phone plan (which is not Fizz or Videotron), the pixelation is still occurring
• The internet speed and latency are excellent

I then realize that we did not experienced any issues while looking at the Hockey Game Saturday night on TVA Sport. I started noticing which channel I have an issue with

• Starz1, Starz2, Cine Pop, Canal D

Turns out these are all Bell Media distributed. I then started looking at a random movie on Prise2, which is not Bell Media. No issue, no pixelation.

Can someone explain why there is signal issue only for channel owned by the competitor?

Andrei_ref_R7VK1

Yes unfortunately it happens on several channels on Fizz TV

Fizz_Code_FRERG

This is real bad if they do it on purpose

G225 code IRSGE

Hi, do you see the problem on other channels like SRC/CBC, Corus channels, Global or Rogers ?

THORGAL CODE WT31T

I don't believe these problems are related to the fact that these are Bell-owned channels; it's more of a coincidence. You should report the situation to technical support after trying the following steps: log out and log back into your Fizz TV account, clear the cache and data, restart your TV streaming devices, restart your modem and router, and finally, try connecting a device via Ethernet instead of Wi-Fi, if possible, to see if that resolves the issue. I use a Google Streamer via Ethernet and I have zero pixelation on any channel.

nainsurvolte

@G225 code IRSGE said:
Hi, do you see the problem on other channels like SRC/CBC, Corus channels, Global or Rogers ?

@G225 code IRSGE said:
Hi, do you see the problem on other channels like SRC/CBC, Corus channels, Global or Rogers ?

No, I don't really listen to them, but I might do just for the sake of seeing if the problem is between Quebecor and Bell or Quebecor and the rest of the world.

HW

I'm also having the same problem.
With or without Ethernet connection.
I Google TV Streamer, Roku and Fire tv and it is happening everywhere
I contacted fizz support and they created a ticket.
It is sad that we're having this problems in 2025, the fizz tv for Roku is terrible.
I hope they can fix this problem quickly, I'm not able to watch Sunday NFL games. Sad that questionable IPTV works flawlessly than paid Fizz TV service.

nainsurvolte

@THORGAL CODE WT31T said:
I don't believe these problems are related to the fact that these are Bell-owned channels; it's more of a coincidence. You should report the situation to technical support after trying the following steps: log out and log back into your Fizz TV account, clear the cache and data, restart your TV streaming devices, restart your modem and router, and finally, try connecting a device via Ethernet instead of Wi-Fi, if possible, to see if that resolves the issue. I use a Google Streamer via Ethernet and I have zero pixelation on any channel.

If you read my initial post (modem rebooted, used my phone vs used my shield and used wifi vs 5G on cell phone plan), I already did all of that. In addition, I am wired from modem to Shield all in Gigabit. I have no issue for any other app such as Netflix, Amazon Prime.

I just tuned in the Grey Cup, on RDS, and still, random pixelation. Same for CTV. Then, I tuned in Radio Quebec for a little of Curieux Begin, nothing.

The only thing I did not do, log out, and delete all cache and app data. I just those and still getting that same random pixelation. Looks like when you have a weak digital signal when using HD antenna.

I am just stating the fact and most importantly wondering if others are experiencing the same. But lets say this is weird that I never had similar issue and random pixelation with Fizz. For a bit less than a week, I do and the channels for which I have the problem are all Bell Media. I am wondering if the hardware they use to get the signals from Bell media is having some issues. I sure hope its not some sort of childish game between the 2 of them.

nainsurvolte

@HW said:
I'm also having the same problem.
With or without Ethernet connection.
I Google TV Streamer, Roku and Fire tv and it is happening everywhere
I contacted fizz support and they created a ticket.
It is sad that we're having this problems in 2025, the fizz tv for Roku is terrible.
I hope they can fix this problem quickly, I'm not able to watch Sunday NFL games. Sad that questionable IPTV works flawlessly than paid Fizz TV service.

Since when did that start happening for you?

Bois_3ISKD

@HW said:
I'm also having the same problem.
With or without Ethernet connection.
I Google TV Streamer, Roku and Fire tv and it is happening everywhere
I contacted fizz support and they created a ticket.
It is sad that we're having this problems in 2025, the fizz tv for Roku is terrible.
I hope they can fix this problem quickly, I'm not able to watch Sunday NFL games. Sad that questionable IPTV works flawlessly than paid Fizz TV service.

I get the impression they want to save money and the quality suffers as a result.

THORGAL CODE WT31T

@nainsurvolte said:

@THORGAL CODE WT31T said:
I don't believe these problems are related to the fact that these are Bell-owned channels; it's more of a coincidence. You should report the situation to technical support after trying the following steps: log out and log back into your Fizz TV account, clear the cache and data, restart your TV streaming devices, restart your modem and router, and finally, try connecting a device via Ethernet instead of Wi-Fi, if possible, to see if that resolves the issue. I use a Google Streamer via Ethernet and I have zero pixelation on any channel.

If you read my initial post (modem rebooted, used my phone vs used my shield and used wifi vs 5G on cell phone plan), I already did all of that. In addition, I am wired from modem to Shield all in Gigabit. I have no issue for any other app such as Netflix, Amazon Prime.

I just tuned in the Grey Cup, on RDS, and still, random pixelation. Same for CTV. Then, I tuned in Radio Quebec for a little of Curieux Begin, nothing.

The only thing I did not do, log out, and delete all cache and app data. I just those and still getting that same random pixelation. Looks like when you have a weak digital signal when using HD antenna.

I am just stating the fact and most importantly wondering if others are experiencing the same. But lets say this is weird that I never had similar issue and random pixelation with Fizz. For a bit less than a week, I do and the channels for which I have the problem are all Bell Media. I am wondering if the hardware they use to get the signals from Bell media is having some issues. I sure hope its not some sort of childish game between the 2 of them.

Weird situation so

I hope best result quickly

Andrei_ref_R7VK1

@nainsurvolte said:

I just tuned in the Grey Cup, on RDS, and still, random pixelation. Same for CTV.

Watching the Grey Cup now on Firestick and time to time having pixelation on both RDS or CTV.

Mike RZMAX

There is also pixelation on the Historia channel.