A Better way of doing Security Verification to Change E-Sim?

chocomart
chocomart Posts: 3 ✭✭
in My Mobile

Good day!

I converted my physical sim to an e-sim last week, then after a week, i have to sell my phone, and will need to transfer the e-sim to my new one. Unfortunately I deleted my e-sim already before realizing that Fizz has this "Verify with a customer service agent first" before requesting a new QR Code.

So now I'm stuck to wait till the business hour open before I can get to transfer my e-sim. Can there be an automated security verification process that we can do without depending on a customer service agent?

Answers

  • GyslainH
    GyslainH Posts: 491 ✭✭

    Sadly no because you dont have the old sim so need to do some verifications

  • Bois_3ISKD
    Bois_3ISKD Posts: 6,965 ✭✭

    @chocomart said:
    Good day!

    I converted my physical sim to an e-sim last week, then after a week, i have to sell my phone, and will need to transfer the e-sim to my new one. Unfortunately I deleted my e-sim already before realizing that Fizz has this "Verify with a customer service agent first" before requesting a new QR Code.

    So now I'm stuck to wait till the business hour open before I can get to transfer my e-sim. Can there be an automated security verification process that we can do without depending on a customer service agent?

    See point 6 of the following FAQ
    https://fizz.ca/en/faq/install-and-activate-esim

  • chocomart
    chocomart Posts: 3 ✭✭

    @Bois_3ISKD said:

    @chocomart said:
    Good day!

    I converted my physical sim to an e-sim last week, then after a week, i have to sell my phone, and will need to transfer the e-sim to my new one. Unfortunately I deleted my e-sim already before realizing that Fizz has this "Verify with a customer service agent first" before requesting a new QR Code.

    So now I'm stuck to wait till the business hour open before I can get to transfer my e-sim. Can there be an automated security verification process that we can do without depending on a customer service agent?

    See point 6 of the following FAQ
    https://fizz.ca/en/faq/install-and-activate-esim

    Yes this is what I tried doing, but only after deleting my current e-sim, which I didn't realize I shouldn't have deleted before doing the transfer.

  • Bois_3ISKD
    Bois_3ISKD Posts: 6,965 ✭✭

    @chocomart said:

    @Bois_3ISKD said:

    @chocomart said:
    Good day!

    I converted my physical sim to an e-sim last week, then after a week, i have to sell my phone, and will need to transfer the e-sim to my new one. Unfortunately I deleted my e-sim already before realizing that Fizz has this "Verify with a customer service agent first" before requesting a new QR Code.

    So now I'm stuck to wait till the business hour open before I can get to transfer my e-sim. Can there be an automated security verification process that we can do without depending on a customer service agent?

    See point 6 of the following FAQ
    https://fizz.ca/en/faq/install-and-activate-esim

    Yes this is what I tried doing, but only after deleting my current e-sim, which I didn't realize I shouldn't have deleted before doing the transfer.

    The only remaining option is to contact support
    https://fizz.ca/en/support

  • chocomart
    chocomart Posts: 3 ✭✭

    @Bois_3ISKD said:

    @chocomart said:

    @Bois_3ISKD said:

    @chocomart said:
    Good day!

    I converted my physical sim to an e-sim last week, then after a week, i have to sell my phone, and will need to transfer the e-sim to my new one. Unfortunately I deleted my e-sim already before realizing that Fizz has this "Verify with a customer service agent first" before requesting a new QR Code.

    So now I'm stuck to wait till the business hour open before I can get to transfer my e-sim. Can there be an automated security verification process that we can do without depending on a customer service agent?

    See point 6 of the following FAQ
    https://fizz.ca/en/faq/install-and-activate-esim

    Yes this is what I tried doing, but only after deleting my current e-sim, which I didn't realize I shouldn't have deleted before doing the transfer.

    The only remaining option is to contact support
    https://fizz.ca/en/support

    yep, I'm waiting for their opening time. lol

    thank you all for the help

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 960 ✭✭

    If you have trey everything here https://fizz.ca/en/faq/install-and-activate-esim
    Then the only oprion left is support https://fizz.ca/en/support

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 960 ✭✭

    Also the security verification is important to protect us, you don’t want a hacker to swap your number.

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