Deleting deactivated plans

bjlockie
bjlockie Posts: 97 ✭✭
in Your Fizz Account

I have 3 plans (2 are deactivated).
The deactivated ones show first which is annoying.
Can they be deleted?

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,680 ✭✭

    Hi contact support for this but i'm not sure if possible to delete.

    https://fizz.ca/en/support

  • Bois_3ISKD
    Bois_3ISKD Posts: 5,842 ✭✭

    @bjlockie said:
    I have 3 plans (2 are deactivated).
    The deactivated ones show first which is annoying.
    Can they be deleted?

    Unfortunately, we cannot remove them. After a few years, they will disappear.

  • Mike RZMAX
    Mike RZMAX Posts: 6,341 ✭✭

    I have the same problem.
    I've already read on the forum that it will disappear on its own after a while!

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 10,445 ✭✭
    edited September 19

    It will stay like this for 3 years.

    After you cancel your plan, you will still have access to your Fizz account. All information about your plan — including your transaction history and payments — will be kept for three years.

    Source

    https://fizz.ca/en/faq/unsubscribe

  • Mark123_2024
    Mark123_2024 Posts: 7,923 ✭✭

    It will stay in there for a few years.

  • THORGAL CODE WT31T
    THORGAL CODE WT31T Posts: 8,314 ✭✭

    I asked the question in the chat, and I was told it would remain available permanently. No one mentioned the 3-year time limit — the person said it was used for the database.

  • bjlockie
    bjlockie Posts: 97 ✭✭

    Crap, can the at least be hidden or moved to the bottom?
    The show before my active plan which is annoying.

  • Bois_3ISKD
    Bois_3ISKD Posts: 5,842 ✭✭

    @bjlockie said:
    Crap, can the at least be hidden or moved to the bottom?
    The show before my active plan which is annoying.

    You can make the suggestion to Fizz !

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