how to switch phone number after activation flow

mnaeg

- currently have a plan with fido with desired phone number
- activated fizz plan with new phone number to test out the compatibility
- i want to now switch over to my fido number but only see the option to choose a new one (in the onboarding flow it had the option to keep the old number)

elena code xzi4t

You cannot you need to close that plan and open a new one, and you use a referral code you will loose the credit, in order to be able to use a referral credit you need to open a new account

G225 code IRSGE

Only new plan for this.

Bois_3ISKD

@mnaeg said:

• currently have a plan with fido with desired phone number
• activated fizz plan with new phone number to test out the compatibility
• i want to now switch over to my fido number but only see the option to choose a new one (in the onboarding flow it had the option to keep the old number)

This is not possible. To transfer the number, you must create a new plan.