Historical monthly data usage broken?

webtroter
webtroter Posts: 2 ✭✭
edited June 16 in My Mobile

Hello,

There seem to be a problem with the past monthly data usage.

When I check on the website via mobile Firefox, I don't see usage of past months. The meter is fully blue, with lots of expired upgrades, one rollover (I think there should be two) and two monthly plan. And there is no actual total shown anywhere.

Is anyone else having this issue?

Thank you

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,133 ✭✭
    edited June 16

    Hi
    Did you try to check the data usage

    Go to My Plans in your Fizz account.
    Into 'Manage Plan' menu
    Click on 'Data usage report'

    Try to use the browser in private mode and/or clean the cache

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,643 ✭✭

    @webtroter said:
    Hello,

    There seem to be a problem with the past monthly data usage.

    When I check on the website via mobile Firefox, I don't see usage of past months. The meter is fully blue, with lots of expired upgrades, one rollover (I think there should be two) and two monthly plan. And there is no actual total shown anywhere.

    Is anyone else having this issue?

    Thank you

    No but try to private mode with Firefox or delete cache and cookies.

  • Mike RZMAX
    Mike RZMAX Posts: 5,117 ✭✭

    @webtroter said:
    Hello,

    There seem to be a problem with the past monthly data usage.

    When I check on the website via mobile Firefox, I don't see usage of past months. The meter is fully blue, with lots of expired upgrades, one rollover (I think there should be two) and two monthly plan. And there is no actual total shown anywhere.

    Is anyone else having this issue?

    Thank you

    Clear your cache, try other browsers in private mode, turn off your VPN if you use one.

  • alexanderluo10890
    alexanderluo10890 Posts: 734 ✭✭

    Clear your browser cache and logout then login again.

  • webtroter
    webtroter Posts: 2 ✭✭
    edited June 18

    @elena code xzi4t said:
    Hi
    Did you try to check the data usage

    Go to My Plans in your Fizz account.
    Into 'Manage Plan' menu
    Click on 'Data usage report'

    Try to use the browser in private mode and/or clean the cache

    The PDF reports are working. Thank you for this hint.

    But it's not as easy to read like the web version is.

    Thank you all the others for the suggestion of clearing cache, private mode and making sure any VPN is off. But it didn't solve the problem.

    I also just confirmed that I also have the problem on my computer (I was testing on my phone before).

    Here is a screenshot :

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