New phone add eSIM

sumomooli
sumomooli Posts: 2 ✭
edited May 11 in Phones
Hi everyone,
I am new to Fizz's mobile service with an eSIM but recently my phone is broken so I need to transfer my number to a new iPhone. It showed "eSIM cannot be added. This code is no longer valid. Contact your carrier for more information." How can I use the same number and plan on my new iphone? Thank you.

Best Answer

  • junozero
    junozero Posts: 159 ✭✭
    Answer ✓

    An eSIM cannot be transferred from one phone to another the same way as a physical SIM card, for example. You need to change your SIM by going to your account under My plans > Manage my plan > Change my SIM, select install and activate an eSIM. You then install the new eSIM on your new phone and activate it with your existing mobile plan.

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,267 ✭✭
    edited May 10

    Hi impossible to transfer eSIM with other eSIM phone for now with Fizz. Only transfer eSIM to SIM card. Contact support for more information.

This discussion has been closed.

Categories