New phone add eSIM

sumomooli
sumomooli Posts: 2 ✭
edited May 11 in Phones
Hi everyone,
I am new to Fizz's mobile service with an eSIM but recently my phone is broken so I need to transfer my number to a new iPhone. It showed "eSIM cannot be added. This code is no longer valid. Contact your carrier for more information." How can I use the same number and plan on my new iphone? Thank you.

Best Answer

  • junozero
    junozero Posts: 204 ✭✭
    Answer ✓

    An eSIM cannot be transferred from one phone to another the same way as a physical SIM card, for example. You need to change your SIM by going to your account under My plans > Manage my plan > Change my SIM, select install and activate an eSIM. You then install the new eSIM on your new phone and activate it with your existing mobile plan.

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,338 ✭✭
    edited May 10

    Hi impossible to transfer eSIM with other eSIM phone for now with Fizz. Only transfer eSIM to SIM card. Contact support for more information.

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