Moving one of my phone numbers(plan) to another provider.
James A. #17436
Posts: 1 ✭✭
I have multiple plans for mobile on my Fizz account. I would like to port one of the numbers to another provider. Both plans have the same account numbers. How do I do this without losing the remaining plan and phone number?
Thank you.
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Answers
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the porting process is through the new service provider. likely they will ask for the account number + phone number that you are porting
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To port one of your phone numbers to another provider while keeping the remaining plan and phone number active on your Fizz account, follow these steps:
Do Not Cancel Your Fizz Service: Ensure that the phone number you want to port remains active. Only active phone numbers can be transferred to a new provider1.
Contact Your New Provider: Inform your new provider that you wish to keep your existing phone number. They will initiate the transfer process and contact Fizz to disable the specific Fizz plan associated with that number1.
Provide Necessary Information: Have the following details ready for your new provider:
Your Fizz account number: You can find this by going to "My Plan" and then "Manage" in your Fizz account1.
The IMEI number of the phone last used with your Fizz plan: Dial *#06# on your phone to retrieve this number1.
Authorization Request: Once you've completed the subscription with your new provider and requested the transfer, you will receive a transfer authorization request via text message. Respond to this message within 90 minutes to confirm the transfer1.
Completion of Transfer: The cancellation of your Fizz plan will only take effect after your new provider has successfully retrieved your phone number1.
By following these steps, you can port one of your numbers to a new provider without affecting the remaining plan and phone number on your Fizz account.0 -
You can use the IMEI of the active device instead of account number. To find it, dial *#06# on the phone you are using with the number. If the IMEI number is more than 15 digits long, only use the first 15.
1 -
To port one of your phone numbers to another provider while keeping the remaining plan and phone number active on your Fizz account, follow these steps:
Do Not Cancel Your Fizz Service: Ensure that the phone number you want to port remains active. Only active phone numbers can be transferred to a new provider1.
Contact Your New Provider: Inform your new provider that you wish to keep your existing phone number. They will initiate the transfer process and contact Fizz to disable the specific Fizz plan associated with that number1.
Provide Necessary Information: Have the following details ready for your new provider:
Your Fizz account number: You can find this by going to "My Plan" and then "Manage" in your Fizz account1.
The IMEI number of the phone last used with your Fizz plan: Dial *#06# on your phone to retrieve this number1.
Authorization Request: Once you've completed the subscription with your new provider and requested the transfer, you will receive a transfer authorization request via text message. Respond to this message within 90 minutes to confirm the transfer1.
Completion of Transfer: The cancellation of your Fizz plan will only take effect after your new provider has successfully retrieved your phone number1.
By following these steps, you can port one of your numbers to a new provider without affecting the remaining plan and phone number on your Fizz account.0
