No phone number options come up after refreshing 4 times

whiegj
whiegj Posts: 2 ✭
edited April 15 in My Mobile
Hi, when activating my SIM card, after refreshing the list 4 times, no options were available to select vs previously it would show a list of numbers.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 11,455 ✭✭
    edited April 14

    Hi @whiegj
    IIf I remember correctly, it’s also stated that you can refresh up to 4 times.
    And yes, you cannot go back — probably because someone else might already have taken the previously shown number.

    If you’re using a physical SIM, you should wait a couple of hours before trying again. With an eSIM, you can retry the process right away.

    And definitely remember to use a referral code to get the $35 credit!

  • popfizz
    popfizz Posts: 346 ✭✭

    https://fizz.ca/en/faq/activation-how-do-i-choose-a-random-phone-number

    According to the above link,
    1. Select the middle option: Get a new number.
    2. Choose a number from the list. (Click Generate a new list of options to refresh this list. Note that you can only refresh this list 5 times. When you refresh this list, you will not be able to go back to the previous list of numbers.)
    3. Click Confirm

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