I requested Data as a gift and it applied to other line on my account

raviluke
raviluke Posts: 6 ✭✭
edited March 21 in Your Fizz Account

I have two lines on my account. My personal line ran out of data so I requested data from a community member, who sent me 3GB, but it auto applied to the second line on my account. Is there a way to request data so it only applies to my line?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 11,754 ✭✭
    edited March 19

    Hi @raviluke

    The easy way is asking using the phone number, but this is not secure. It was supposed to be able to change the account, but it doesn't work correctly

    It was supposed to be the first plan activated in one account, one user reported that disabling the data for the account that you don't want to get data this will change the order, but you need to disable, lose your price (probably) and change back :(

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,166 ✭✭

    This would be a good suggestion to make Fizz to be able to prioritize on the lines.

  • propea
    propea Posts: 351 ✭✭
    https://forum.fizz.ca/en/discussion/2659368/i-requested-data-as-a-gift-and-it-applied-to-other-line-on-my-account

    That’s frustrating! Since Fizz auto-applies gifted data to a random eligible line on your account, it looks like there’s no way to manually choose which line gets it.

    One possible workaround might be to temporarily remove the second line from your account (if that’s an option) before requesting data. But that’s not exactly convenient…

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