activation

gg9055
gg9055 Posts: 4 ✭
in My Mobile
Hello, I activated a new SIM today and selected a number on the fizz page. After clicking "next", the system did not respond. When I refreshed the page and tried to select a new number, the previous number was no longer in the list.

When I tried to repeat the activation process, the page showed that I could keep this number: "Since your mobile plan was deactivated less than 60 days ago, your number is still available if you want it."

I confirmed on the page that I would continue to use this number, and then the system showed: "There has been an error. Please try again."

If I want to use this number, is there any way? Do I need to wait 60 days for this number to automatically return to the number database? Thank you!

Best Answer

  • propea
    propea Posts: 355 ✭✭
    Answer ✓

    Based on what you're describing, it sounds like you're encountering a technical glitch during the SIM activation process. This happens sometimes with Fizz's system, especially when there's a session timeout or connection issue.

    Here are some steps you might try:

    1. Clear your browser cache and cookies, then try the activation process again
    2. Try using a different browser or device for the activation
    3. If possible, try the activation process using a different internet connection

    If you're still getting the "There has been an error" message, I'd recommend contacting Fizz support directly. Since you've confirmed that your previous number is still available (within that 60-day window), they should be able to manually assign it to your account.

    You don't need to wait 60 days - that's actually the window during which you CAN claim your old number. After 60 days, the number would likely be released back to the general pool and might not be available anymore.

    Hope this helps! Let us know if you get it resolved.

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