Firestick 4k crashes on CNN & CTVNN

MikeP

Same results on 3 different firestick 4k , while watching CNN or CTVNN the firestick will freeze and require a power cycle, a firestick 4k ultra works doesn’t crash but reboots, happens at least once an hour and only on those channels

elena code xzi4t

Hi @MikeP

Try to check if you have all the updates, also reset the cache of the APP this can solve the problem

OutlanderFan99

Interesting issue, keep us posted if Elena's suggestion fixes it.

MikeP

Everything is up to date, cache cleared, even reset firesticks to factory defaults and reinstalled everything, nothing helps

elena code xzi4t

https://forum.fizz.ca/en/discussion/comment/6991964#Comment_6991964

From the app you should be able to open a ticket, you should do that

alexanderluo10890

Does this issue happen only for watching CNN or CTVNN?

MikeP

Yes, have not had issues with any other channels

Mike RZMAX

You should contact support for your problem

alexanderluo10890

https://forum.fizz.ca/en/discussion/comment/6992547#Comment_6992547

Did you open a support ticket?

MikeP

Yes