20Gb Data Perks autoactivated...???
I had 3 data perks of 20Gb each, still valid for another 72 days. While I was logged into my account, checking my upgrades, suddenly I noticed that all 3 perks suddenly became activated simultaneously without me doing anything at all for that!
Is there any way to deactivate them?
Answers
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I don't think you can deactivate them
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Then, is there a way to contact someone from support to do it?
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Go to
There will be a green bubble in the bottom right corner.
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You can try the live chat from your account or WhatsApp link to contact support
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Weird! Contact support here:
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hopefully support can help
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It's unfortunate that happened to you, hoping support will be understanding and be able to help you reverse them. 😊
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Well, they certainly did not help. I think I live chatted with 2 different people and in both cases the result was that it cannot be fixed.
Having a terrible website, as they have, is already bad enough. But a new level of anti-user behavior is to not be able to allow users to fix the screwups of such website when it goes rogue and they try to contact support.
Fizz is certainly the cheapest mobile provider, in all aspects.0 -
It sounds impossible: "all 3 perks suddenly became activate"
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Well, I would rather say that it sounds "unlikely" rather than "impossible". Certainly sounds a bit as if I actually activated all three intentionally and then regretted it and now I am trying to pretend that the webpage just malfunctioned.
The problem is that the webpage is actually atrocious and behaves erratically all the time. Assuming it's not offline, as it was just one hour ago (showing as usual the "Etiya Centralized Authenticator" page).
As a software developer, I can tell you that I can easily picture in my head the kind of bug in the code that would activate those perks, when me clicking somewhere else on the page. Nothing mysterious there.0 -
You have to contact support.
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As I mentioned above, I already did, and they said that they couldn't do it. Two different agents told me so.
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It will come another offer soon so that you don't need to worry about or will send you some data when you will need. Keep browsing!!!
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