VoIP router and WiFi router connected to Fizz modem not possible?

joe D. #26830
joe D. #26830 Posts: 8 ✭✭
in Internet

I am able to connect my WiFi router to my Fizz modem, but since the modem has 4 ports, I also wanted to connect my VoIP to the modem but this configuration does not work.

I am only able to connect my VoIP to my Wifi router, and the WiFi router connected to the modem.

Connecting ONLY the VoIP router to the modem does work.

The issue is when I use 2 ports of the modem, only one works!!!

Is this by design, only 1 port on the modem can work at at time.?

I don't understand the purpose of having 4 ports on the Fizz modem if I can only use one at a time.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 10,357 ✭✭

    Hi @joe D. #26830

    If you have configured the Fizz's modem in bridge mode, you can use only one port

    Therefore, if this is the case, you need to connect to your router

  • G225 code IRSGE
    G225 code IRSGE Posts: 5,079 ✭✭

    Hi, is your Fizz router in Bridge or router mode? 

    When you add another router, you have to put the Fizz router in Bridge.

  • joe D. #26830
    joe D. #26830 Posts: 8 ✭✭

    I believe bridge mode is to allow a user to connect a stronger Wifi signal for distance coverage in a big house.

    The wifi signal of the modem is not strong enough, maybe it is sufficient for an apartment but for a large house, not useful.

    Which is my case, so basically I am stuck to always using 1 port on the modem.

    Nothing can be done programmatic to enable the other 3 ports?

    I have not tried it yet but can you , instead of the bridge mode, use the WiFi of the modem and then setup a WiFi access point? Will this configuration slow things down?

  • elena code xzi4t
    elena code xzi4t Posts: 10,357 ✭✭
    edited February 20

    Hi @joe D. #26830

    If you configured the modem in bridge mode you need to reset it, but in that way you will need to configure the other router

    In order to avoid this, try to connect the ATA (VoIP device) to the router connected to the first lan

    Here the info https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz

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