Ooma / Fizz Internet

furbo
furbo Posts: 6 ✭✭
edited December 26 in Internet

Hello, my Ooma stopped working (cant make or receive calls) after I upgraded to 400 internet. Anyone have any idea or clues if this could be linked to Fizz ? Thanks

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 9,081 ✭✭
    edited December 22 Answer ✓

    Hi @furbo

    Did you only upgrade the speed?

    Did you try to turn off the modem, the ATA too

    Start the modem, after 5 minutes turn on the ATA

    Do you have a log?

    Do you use your own router?

    Did you try to contact the VoIP provider to see with them too?

    Check in your account if you reach the maximum device connected, in the VoIP provider

    The outgoing calls should not be impacted in any way, to me it seems a problem with the VoIP provider. Some of them the block, temporary, you login if you try to often to authenticate.

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

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