Regarding 60 min add-on on a iPhone SE

Atutu
Atutu Posts: 6 ✭
in My Mobile
I referred my nephew and he has 60 min talk time as optional add-on. but now when I called him it immediately going to voice mail. why?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,571 ✭✭
    edited December 1

    Hi @Atutu

    Probably is not on the coverage zone or he used all the minutes

  • BradDoell
    BradDoell Posts: 192 ✭✭

    Hi @Atutu

    Here is the Fizz answer to this question from a previous post.


    https://forum.fizz.ca/en/discussion/2625372/my-mobile-does-not-ring-and-shows-a-missed-call

    (Snip)

    As this situation is encountered only with your incoming calls, I kindly advise you to set up the time before the incoming calls are transferred to your voicemail.

    To do this, please dial this number: *61*+15146470999*11*30#. This will increase the time to 30 seconds before the call is redirected to the voicemail.

    More details can be found here:

    Also, you can try to test the services using the 3G mode. 

    To activate 3G mode on your phone, follow these steps: settings> cellular> cellular data option> voice and data> and then choose 3G. 

    If these manipulations do not help you, please contact our support team.😊

    I count on your kind understanding and cooperation!

    Have a nice day!

    Eugen https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail

    (Snip)

    Cheers,

    Brad

  • Atutu
    Atutu Posts: 6 ✭
    Thanks for the help. I will tell him to try what you said.
  • Atutu
    Atutu Posts: 6 ✭
    Most likely he was in a area where the reception is weak I think. Cuz I ask if he ever called/talk with his phone. He told me that only a few time and he mostly text with family and l friends
  • elena code xzi4t
    elena code xzi4t Posts: 8,571 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6945460#Comment_6945460

    If the problem persist after he is in an area with coverage, he can check online to see how many minutes are remaining. Also, remember that the add-ons have a limited lifespan, which ends at the conclusion of the next billing cycle.

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