Wrong data usage found in 26 Nov 2024

Mike8964
Mike8964 Posts: 2 ✭
edited December 1 in My Mobile
Can someone help clarify this? I noticed an issue with the data usage on my account. I activated my account on the evening of the 26th and inserted the SIM card on the 27th. My plan includes 3 GB of data for the month. However, I was notified that my data was fully used by 6 PM on the 28th of November. This seems unusual because I usually stay at home and use Wi-Fi. How could this happen?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,996 ✭✭
    edited November 29 Answer ✓

    Hi @Mike8964

    Did you check the data usage in your phone? Probably some configuration/lost of wifi force the phone using the data and some update used the data

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Answers

  • Oli 64JKA
    Oli 64JKA Posts: 6,555 ✭✭
    edited November 29

    You can go check in your phone parameters in connections then data usage it should tell you what used all your data.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,396 ✭✭

    Not sure where are you checking, but sometimes data usage is shown wrong on your Fizz account.

  • wenhan
    wenhan Posts: 1,294 ✭✭

    does your fizz account show all of the data is used up or is the notification from your phone?

This discussion has been closed.

Categories