Buy phone doesnt work, click Next button, page loading indefinitely

gmercier
gmercier Posts: 4
edited November 25 in My Mobile
Trying to buy phone "Samsung S24 FE" for the 80% rebate, when progressing through the steps I cannot complete the transaction, it seems a problem on Fizz side or with my account since I tried from three different computer/browsers private mode, cleaned cookies/history. Anyone has this isssue and how to solve it, Quick its Black Friday !!

Best Answer

Answers

  • Mark123_2024
    Mark123_2024 Posts: 5,064 ✭✭

    The website is not working properly these days. You need to contact the support team.

  • gmercier
    gmercier Posts: 4
    they were not able to help , they opened a support ticket now waiting for two days with no output from them. I eventually retried to work around the bug in their website backend. Im a bit disappointed about their Quality Assurance for the web site, its not the first time this kind of issue exist and its happening at critical time during promotions. All support can do is request customer to clean their browser history and cookies and try in private mode, thats because their backend code is bad.
  • THORGAL CODE WT31T
    THORGAL CODE WT31T Posts: 6,013 ✭✭

    It's a shame that you tried with 3 different computers but it still didn't work

    Access to the site is definitely something Fizz will need to improve in the short term

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,951 ✭✭

    I noticed that it worked better with Firefox in private mode. With PC!

This discussion has been closed.