I mistakenly blocked a device I did not recognize and it was my laptop how do I unblock it again?

MimiB
MimiB Posts: 2 ✭✭
edited November 11 in Internet

how do I unblock a device on the app? I mistakenly blocked my laptop on the app and cannot access my home internet connection

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,401 ✭✭
    Answer ✓

    Hi @MimiB

    If possible, try using a different connection method, like switching to Ethernet if you have Wi-Fi disabled, or vice versa. Alternatively, you can use your phone by connecting to the modem. Open a browser on your phone, connect to the Wi-Fi, and go to the address 192.168.0.1. Use these credentials to log in:

    Username: cusadmin
Password: the Wi-Fi password

    If none of these options work, you can reset the modem by pressing the button on the back for 10 seconds (though this is a more drastic step), you need to reconfigure the modem as the first day

Answers

  • wenhan
    wenhan Posts: 1,158 ✭✭

    not sure about the app but you can always plug your laptop to the modem with ethernet and access it and change the settings

  • Ramialvin12
    Ramialvin12 Posts: 15 ✭✭

    Go to app...my devices and on the upper right you can see phone symbol,click on it and deblock any device you want

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