Fizz TV app is blank

Scott99
Scott99 Posts: 4 ✭
in TV
All tabs in the app are blank. The guide tab says “no data”. Fizz Wi-Fi is working fine at 300mbps. Got the email saying the Fizz TV order was confirmed. What’s up? Does it take a few to work?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 7,879 ✭✭

    Hi @Scott99

    I am outside and cannot test it right now, but sometime is taking couples of hours in order to the app to get the information when you subscribe.

  • Scott99
    Scott99 Posts: 4 ✭
    Thanks for your feedback.
    I waited several hours but still no data.
    After chatting with the technical team they advised cancelling my TV subscription and then resubscribing. I have unsubscribed but unfortunately when I try to resubscribe it tells me I am blocked. I have ticket and the team is working on the issue.

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