Fizz Internet outage on Jul-18-2024 @ 5:00

cmelloni
cmelloni Posts: 7 ✭✭
edited July 18 in Internet

PPower and cable connections are re tested and ok. Access was working until yesterday night. Anybody with the same problem out there? Did my router died? Even if I have green and blue lights on? Or is this a Fizz network issue?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,432 ✭✭
    edited July 18 Answer ✓

    if the modem is one correctly with the light with the symbol @ on

    It can be a dns problem, are you using different configuration for the dns?

    Can you try again to turn off the modem for 2 minutes, turn off the device that you are using, turn on the modem, wait 5 minutes and turn on your device to see if this helps

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,432 ✭✭

    Hi @cmelloni

    Depend on the zone where do you leave.

    Is the modem on? What light are on and off?

    If there is a power outage near your house probably this affect your internet too

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • cmelloni
    cmelloni Posts: 7 ✭✭

    YYes modem is on and have green and blue lights on. Restarted the modem twice and no luck

    17212980780065345750701404944488.jpg

  • cmelloni
    cmelloni Posts: 7 ✭✭

    I restart modem for two minutes and restart devices after five minutes.will check DNS as well thanks

  • cmelloni
    cmelloni Posts: 7 ✭✭

    IIt worked. It seems one of the DNS servers were down. I returned to the default ISP DNS and everything is back to normal

  • redhead
    redhead Posts: 857 ✭✭

    Unfortunately, Videotron (and Fizz it seems) has had problems with their DNS servers in the past at more than one occasion. You can use other free DNS providers such as Cloudflare (1.1.1.1) or Google (8.8.8.8.).

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