Can I drop off a phone I don't want instead of sending it back?

Ariane E.

I also received a free SIM card with it. Do i have to return it as well?

Thanks

kaitokun

I don't think you can drop off your phone. And your plan remains active while they are processing your return, so you can keep your sim card and use it in the mean time.. All the information you need is here.

https://fizz.ca/en/faq/what-do-i-need-know-returning-my-phone#:~:text=Any%20return%20request%20must%20be,return%20request%20you%20submit%20online.