Unable to apply my new 2$ bonus to my internet plan

Gino_H · July 5

Hi,

I had a total of 5$ bonuses on my plan:

Slot 1: 2$

Slot 2: 2$

Slot 3: 1$

As I reached level 6, I reeived a new 2$ bonus that I would like to add to the 3rd slot.

When I apply it, it does not work.

I attempted to remove the 1$ bonus in slot 3, in order to be able to apply the 2$ one to the empty slot, but apparently, it woud take 25 more days before the 1$ bonus is removed.

How do I even open a ticket to have someone look into it?

Thanks

Kejinsan CODE VB5UM · July 5

https://forum.fizz.ca/en/discussion/2652266/unable-to-apply-my-new-2-bonus-to-my-internet-plan

You can do it on your next bill cycle and remove the $1 and replace it with the $2, hope it helped you 🙂

Max_7Y1G2 · July 5

Hello, like mentionned, you cannot do the changes until your next billing cycle.

wenhan · July 5

I think there is suppose to be a swap option that lets you switch the current bonus with another. If you remove the $1 then you need to wait another month afterwards to apply the $2

wenhan · July 5

Ok. for my account when I click another bonus and apply, one of the slots I currently have something will shake. Then I click it and the remove option changed to swap.

Andrei_ref_R7VK1 · July 5

As it was mentioned above, you should swap the current bonus with the new one. Unfortunately it's too late. You should wait for the new billing cycle to start for 1$ removal and after that you can apply 2$ which will be effective starting with the next billing cycle. Technically you are losing 2 months 🥲.