Fizz EXT won’t disappear (Ontario)

Flofito OY8HO

Hi, it’s been over 72h since I activated my plan and after restarting the phone I still get Fizz EXT in my main residence (Ontario)

Wondering if I’m the only one who couldn’t fix the issue with the official troubleshooting instructions!

elena code xzi4t

Hi @Flofito

Don't worry, it is a known problem

Did you try to select manually Fizz network? Wait 5 minutes and set back the network selection to automatic

from the guide: https://fizz.ca/en/faq/partner-networks

New to Fizz?

The name of the network indicated on your phone will not initially say Fizz. Instead, you will see Fizz EXT. We are aware of this situation and are working to address it. Rest assured, your phone is not roaming, and you will not incur any charges. Simply restart your phone 72 hours (that’s 3 days) following the activation of your SIM card, and all will be in order.

Reading other user can take a bit more than a week to get automatic Fizz network

jvh_NVPF2

I'm in Ontario as well and and ported my number over.

My phone has the option to auto reboot after a certain amount of hours so the problem resolved itself after 6 days.

Being on Fizz EXT isn't a big issue but if it continues for a month or more you might have to contact support again because there is a ToS clause that states:

Access to partner networks is for occasional or temporary use only. If a member uses minutes, text messages (SMS), photo and video messages (MMS) or data (KB) primarily on partner networks for three consecutive payment cycles, Fizz reserves the right at any time to block or limit access to partner networks.

Source: https://fizz.ca/en/coverage

ohnomydatasgone

I've been stuck on Fizz EXT for a few weeks now, but Fizz support told me I was not roaming so maybe its just my phone being wierd? My phone is on the volte whitelist if that matters!

Flofito OY8HO

Thank you! You were all very helpful