How to remove a person out of the family account?

Abby7788
Abby7788 Posts: 2 ✭✭
edited June 15 in My Mobile
One child has grown up, wants to have his own account. How do we remove him off the family account? How does the transfer of his phone number happen onto his new account?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,421 ✭✭
    Answer ✓

    This is the FAQ https://fizz.ca/en/faq/it-possible-transfer-my-plan-another-account

    The short answer, unfortunately, is no.

    As much for a mobile plan as for an Internet plan, our systems do not allow the transfer from one account to another. It is also impossible to group several accounts together. These are features we are working on, but for now, it is impossible.

    The only alternative is to unsubscribe from the plan in the account you want to leave and resubscribe to a new plan from the new account. And that is why we are working hard to address this situation as soon as possible.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,421 ✭✭

    Hi @Abby7788

    Sorry you cannot transfer a plan from one account to an other Fizz account, you can only transfer to a different provider

  • Mark123_2024
    Mark123_2024 Posts: 4,779 ✭✭

    You can not transfer a plan from one account to another.

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