Pixel 6a VoLTE certified...or not?

GabrielaS

Good morning,

I am using a Pixel 6a (purchased through BestBuy in CAN), with VoLTE features enabled in Settings. Under My Phones in Fizz profile, the device is showing VoLTE Certified: No.

Why is that?

elena code xzi4t

Hi @GabrielaS

Wifi calls are not available yet

You need to disable the wifi only to be sure to see the protocol used by the mobile network

And for the list https://fizz.ca/en/faq/compatible-devices your phone is certified

FizzyFizz JQMPM

Hi @GabrielaS , did you check what @elena code xzi4t was suggesting? If you try to make a call after deactivating the wifi, you should keep seeing the LTE on the status bar. If that's the case, VoLTE is actually working. Let us know if you manage to verify that, and don't trust too much what the phone Fizz page says

elena code xzi4t

Hi @GabrielaS

if the phone was bought from an other store sometime the info shown are not correct

Try to disable the wifi

Make a call

Check that the signal stay in LTE

If during the call the signal is lte this means that the call was a VoLTE

GabrielaS

Thank you Elena…"Disable the wifi" - would that mean Wifi calling is available at Fizz?

GabrielaS

Just to confirm, phone calls can be placed with wifi disabled. Yes, I checked the list before moving to Fizz, but, IMHO, there is some conflicting info about Pixel 6a.

Thank you for following up…

Pascal

@GabrielaS maybe when they release the pixel 6A, the VoLTE was not available but now yes with the last system update

elena code xzi4t

https://forum.fizz.ca/en/discussion/comment/6823478#Comment_6823478

The Whizz mentioned in a previous post that if the phone was not purchased from Fizz, this kind of error can occur. They will probably fix it in the near future.

Code:8CE6H

Hello,

''Pixel 6a VoLTE certified...or not?'' I have de same Pixel and it's ok for me. 👍️