$2 upgrades not working?

BigBing
BigBing Posts: 6 ✭✭
edited April 5 in About my account

I have home internet only with FIZZ. I have 1$ upgrade ( rebate ) in use and I have another $2 in upgrades available. I clicked this $2 and applied it last month. It didn't see this showing up in my bill ( still only $1).

Why? Should I remove my $1 first and then apply this $2 upgrades.

thank you very much for you help

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭
    edited April 3

    Hi @BigBing

    Did you check if the upgrade is still in pending mode?

    Did you upgrade before 108 hours to your next payment?

    Don't remove the 1$ rebate, if you have 2 slot you can add 2 update

    do you have 2 slots?

    What level are you

    Did you add it 108 hours before the new billing cycle? In the 108 hours before the billing cycle the account is frozen and probably they will no take into consideration your modification.

    You can always contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Mark123_2024
    Mark123_2024 Posts: 770 ✭✭

    Depends on the level you are. If you are over level 3 you can apply both. If you are under level 3 you need to remove the $1 rebate the apply the $2 but the update will be done anyway starting the next month. Also sometimes to see the updates will last up to 1 day.

  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭

    You are right, however, @BigBing don't remove it swap it, in the following guide you will find the information

  • BigBing
    BigBing Posts: 6 ✭✭

    I did two weeks before my billing day. After applied ( even today ), no pending showing up: still one in grey (used) and one available.

  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭
    edited April 3

    I will contact the support to clarify with them

    To contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

    this is mine, which should be activated the next billing cycle

  • BigBing
    BigBing Posts: 6 ✭✭

    I am in level 2. So, I should remove the old one first and then add new one.

  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭
    edited April 3

    You need to swap it, not remove it since you have only one slot

    click on the 2$, and select the slot where you have the 1$ bonus

    1. Log into your account, and go to Overview.
    2. In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details.
    3. Open the tab in the lower right-hand corner.
    4. Select the upgrade and click on Apply.
    5. At that moment, you’ll see the white boxes below your plan start to move. Those are the slots where your upgrade can be applied.
      • The slots with a + sign are ready to welcome your upgrade.
      • If you select a slot where there’s
        already another upgrade, we’ll ask you to confirm the swap. If you
        accept, the new upgrade will be applied to your plan come your next
        payment cycle.
      • Some slots are locked and cannot welcome an upgrade yet. You’ll unlock these slots when you reach higher My Rewards levels
    6. Select the slot by clicking on it.
    7. Your upgrade will be activated on your plan at the start of your next payment cycle.

  • BigBing
    BigBing Posts: 6 ✭✭

    Thanks all.

    After $2 applied, I clicked the old $1 . It works.

    Many thanks.

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 5,565 ✭✭

    Glad the community helped you out solving your issue!

This discussion has been closed.