Considering Signing Up

ecjgarneau89 Posts: 2
edited March 14 in My Mobile
I am considering signing up for Fizz but, I have some questions first. When I check my address, I can see that I am in fact in a green zone. Can I trust that I will have decent reception. Historically with other providers, the coverage in our place is poor and I currently rely on WiFi calling... I am also travelling to Cuba and, I see that travel add-ons are offered for this destination. How does it work? You buy a chunk of data, 1GB for example. Then, are you able to make calls and texts using this data or, would you use wallet funds for any calling/texting. Thanks guys, any and all info/experiences and opinions welcome. For context I am with Freedom right now however, technically not in their coverage zone so I may get cut off at some point :wink:

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 4,178 ✭✭
    Answer ✓

    Hi @ecjgarneau89

    Usually if you are in the green area you are covered

    Fizz doesn'T have WiFi calling at this point in time

    In Cuba you can use the phone (with an addon) for texte and data, you cannot use for voice (for the calls you need a VoIP app)


  • elena code xzi4t
    elena code xzi4t Posts: 4,178 ✭✭

    Moreover, do you know that with Fizz you have 15 days trial period?

    Probably you can test it

    Issuing you a refund is an essential component of our 15-day trial period. The trial period for members with an approved Proof of disability is 30 days.


    Trial period refunds apply only to your plan’s monthly payment. Additional expenses such as Add-Ons, Travel Add-Ons and other expenses made via your Fizz wallet will not be refunded.


    To receive your refund you must not have exceeded:

    The 15 days of the trial period (or 30 days for members with an approved Proof of disability);

    50% of the data included in your monthly plan (unless you are a member with an approved Proof of disability).


    If you respect the above criteria when you cancel your plan within the trial period, your cancellation request will be activated immediately and your refund will be done automatically.

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 5,709 ✭✭

    You should have coverage, but if you are not satisfied with the service you can cancel during the first 15 days

  • A17
    A17 Posts: 6,955 ✭✭

    Sorry ecjgarneau89, no WiFi call with Fizz.

This discussion has been closed.