Download button flickering

Lau150204

Hi,
My roommate and I are trying to set up the modem (we’ve recently changed to Fizz for internet) and the download button doesn’t stop flickering, we’ve tried to disconnect it and connect it again but the flickering remains. We’re student, currently studying for midterms so having good wifi is an essential . If anyone could help us out that would be great! Thank you so much.

elena code xzi4t

Hi @Lau150204

Try to double-check the coaxial cable connection, also did you wait 15 minutes before try to configure?

During the first 15 minutes, the modem is doing updates and reboot too.

This is the guide, if this doesn't help you, stay on the guide and click on the bottom right of the page the green bubble in order to chat with the support.

https://fizz.ca/en/faq/how-install-my-wi-fi-modem

Pascal

You can try to press the reset button in the back for 5 seconds

SuperFizzeur

Hi.

Contact fizz, your modem seems to be not configurated properly. Fizz need to have the modem SN and Mac Adress to sync to the docsis network.

Have a nice day :)