Complaint to improvment - Perks, profile and stats.

webdavid
webdavid Posts: 4 ✭✭
in Your Fizz Account
For starter, I have been a very active member of the community when fizz started in the past, helping people out there and upgrading my perks, stats, etc. was a very good bonuses of encouragement. Unfortunately, a few years ago, I needed to change my email. Along of this change, my profile was gone forever, therefore all of my stats, historic infos, etc. I gave it a try and again, I had to change my email for security reason and lost my profile again 2 years ago.

That's too bad for them, cause I'm not coming here anymore except when it's very needed and I'm just very frustrated everything I come here and post. That thing, I hope it's gonna be fix for future members and I do hope that it's never happening to any of you.

Then, I just realized that I had over 12$ of perks for my Internet, but only can activate 3 of them at the same time. I'm just guessing I have reach the maximum fidelity program to a point where it is useless for me to earn points or get excitement for a new perk to unlock.

Fizz has been around for a while now, but I feel like it's fidelity program is stuck and somewhat broken.

My two cent,
David.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,055 ✭✭

    Hi @webdavid

    This is a common complaint, that members have more perks that slots

    Fizz should do something, since it is common to have multiple phone plan in one account( but I believe it will be better to have multiple account) however, it is very rare that someone has multiple internet account, therefore, useless to have that perks

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,899 ✭✭

    You are right @webdavid, the upgrades are kind of redundant and the slots are not enough to accommodate them. It's crazy how we receive for 4 times a $2 discount on home internet when the slots are only 3. Also, why after these 4, should I receive another 1$ discount? What's the point honestly? I believe a refresh of the upgrades system is potentially needed and has been pointed already several times. May I ask you which level did you reach?

  • SuperFizzeur
    SuperFizzeur Posts: 3,767 ✭✭

    Yes, I think the same thing as you. I believe the rewards program needs to be improved with new rewards.

  • Derr
    Derr Posts: 6,404 ✭✭

    Totally agree

  • paradis_WZQGA
    paradis_WZQGA Posts: 1,055 ✭✭

    You are right, current perks worked well for a while. Now that Fizz is a big boy with long time members, improvements is surely needed. There are more and more discussion in the forum about this (both french and english side). Hope they are listening!

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,899 ✭✭

    Some upgrades don't make a lot of sense... Also Fizz could introduce something to spice things up, especially for long time users

  • Code : 8CE6H
    Code : 8CE6H Posts: 9,059 ✭✭

    Thank you David webdavid,

    You are right...

  • Frankauc
    Frankauc Posts: 2 ✭✭
    They shoukd update the dollar value. I got the 2$ 3 years ago lol
  • webdavid
    webdavid Posts: 4 ✭✭
    I'm currently lvl 10, FizzFizz.

    In the end, it's a good problem if I have to compare to my old providers, right ?

    My biggest complaint is was more about the change of address that delete your forum profile, infos and perks. That one really sucks.
  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,899 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6795889#Comment_6795889

    Yeah the fact that changing your email address had you loos everything, it really sucks!

  • Liwei
    Liwei Posts: 770 ✭✭

    The email thing really needs to be addressed. It's not fair especially to long time loyal customers. Hope they find a solution soon.

  • Gramart
    Gramart Posts: 511 ✭✭

    I agree, perks situation doesn't make a lot of sense at the moment

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