Did not receive my sim card
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Hi, I did not receive my sim card (not in front of my door or in the mailbox), although I received a message claiming that it has been delivered on Friday, March 1, 2024. I live in a calm and safe community and no one would steal it from my doorstep. Thank you for your help!
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Best Answer
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Hi @Ninmah
Usually Fizz ask to buy a new one and at the activation ask for the refund.
If you live near a store, https://fizz.ca/en/participating-stores/sim-card, probably you can buy it there and ask for refund.
You should contact the support, https://fizz.ca/en/solutions, stay on the guide and click at the bottom right of the page to chat with an agent to find a solution that will fit you best.
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Answers
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I would contact the customer service right away to have them look into it.
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