not able to modify/add upgrade

Posts: 119 ✭✭
edited March 2024 in My Mobile

I want to modify the upgrade (add and switch 250mb/500mb to my different number), but can not do it, and the screen frozen - can not click anywhere except fresh the page.


Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In

Best Answer

  • Posts: 9,343 ✭✭
    Answer ✓

    Hi @FC

    Can you try with a different browser? Also try to use it in private mode

    Check if you have some adblocker or antivirus that can interfere with that too.

    If this doesn't solve the problem you need to contact the support

    You can contact support at https://fizz.ca/en/support. At the bottom right of the page, you'll find a green icon. Click it to chat with support.

Answers

  • Posts: 9,092 ✭✭

    Hello FC,

    I can confirm that I don't have this problem. Try another computer...

  • Posts: 8,500 ✭✭

    I had something similar in the past. Only after support opened a case with their technical team it was fixed (spoiler: it took ~2 months)

  • Posts: 39 ✭✭

    It does seem to be delayed if it is unselected I had to wait for my next billing period

  • Posts: 6,444 ✭✭

    2 months!! Ouch…

  • Posts: 6,923 ✭✭

    Check if it happens with another browser/device

This discussion has been closed.