Change number after activation

Safa76443

How can I change my number from roger to fizz after activating fizz SIM card and getting fizz number?

elena code xzi4t

Hi @Safa76443

you cannot transfer the number on an active plan. In order to transfer the number, you need to create a new plan with a SIM not associated with any active plan.

Now, you have multiple possibility, you can unsubscribe from your fizz plan, wait that this will be closed (usually at the end of the billing period, or if you are in the trial period couple of day after) transfer the plan using that SIM

Or buy a new SIM and transfer to a new plan https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

Patricia C5YQZ

Just activate your account Fizz on your phone and the transfert will be automaticly. Dont cancel your last provider during this step

elena code xzi4t

Hi @Safa76443

Now I have a doubt, have you already activated the plan and now want to transfer your number? This is not possible.

However, if you haven't activated a plan with Fizz yet, you need to:

• Buy a Fizz SIM card: https://fizz.ca/en/participating-stores/sim-card
• Ensure your mobile plan is still active with your current provider.
• If you don't have any Fizz's active plan, it would be preferable to have a referral code to receive a $25 credit. You can use mine, which consists of the last 5 characters in my name or look here https://forum.fizz.ca/en/discussion/2198337/this-is-the-place-for-your-referral-codes-here-and-only-here
• Follow the procedure to porting the number (transfer the number to Fizz): https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz, this process can take something between 5 min to 2 h, therefore, in this period you will be able to make calls but you are not able to receive them.
• optional: after a couple of days that everything is up and running correctly, you can double-check with your old provider (but this is useless) since they will call you with promotions that before were not even possible to have

For any questions, you can return to the forum.

FizzyFizz JQMPM

Did you already activate a Fizz plan? During the activation steps the system asks you if you want to transfer an existing number. Otherwise you've got to cancel it, wait for the confirmation and start all over again. Or you can also create a new plan with a new sim card