Hi, I have phone no on other company, can I transfer the phone to your side?

Mayzheng Posts: 3
edited January 24 in My Mobile
Hi, I have phone no on other company, can I transfer the phone to your side?

Best Answer

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,053 ✭✭
    edited January 22 Answer ✓

    If you mean the phone number then 99% yes.

    The most important thing to remember to transfer your phone number over to Fizz is that your plan with your current provider must still be active. Fizz will disconnect your old provider during the transfer process.

    Note that a number transfer cannot be done on a line that is already active with Fizz.

    Your phone number must be a mobile number. If it's associated with a landline or VOIP, it cannot be transferred over to Fizz. Same goes for an administrative phone number — for example, a number associated with an organization or public institution.

    If your number starts with an area code outside the Fizz subscription area, your number cannot be transferred.



  • NinjaMarky
    NinjaMarky Posts: 1,292 ✭✭

    Hi, here are the complete instructions https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

    If you run into any issues, you come here again on the forum or contact customer service directly via the green chat bubble found bottom right of the faq above

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭
    edited January 24

    Absolutely, you can transfer your phone number from another company to Fizz. Here's a simple step-by-step process to help you with the transfer:

    1. Sign Up for a Fizz Plan: First, you need to sign up for a Fizz plan. Go to the Fizz website and choose the plan that suits your needs.
    2. Keep Your Current Account Active: Make sure to keep your current phone account active with your old provider during the transfer process. The number needs to be active to be eligible for transfer.
    3. Prepare Your Account Information: Have your current account details handy. This includes your account number and the name under which the account is registered. This information is crucial for a smooth transfer.
    4. Request Number Transfer During Signup: During the Fizz sign-up process, you'll be asked if you want to keep your current phone number. Select 'Yes', and then enter the required details from your current provider.
    5. Wait for the Transfer to Complete: Once you've completed the sign-up process and requested the number transfer, it typically takes a few hours to a couple of days for the transfer to complete. During this time, your service with your old provider will continue until the transfer is successful.
    6. Confirmation: You'll receive a confirmation once the transfer is complete. From then on, your number will be active on your new Fizz account, and your old account will be automatically closed.

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