When I get a Tavel plan for example to go to the us why am I unable to make calls and send texts?

Ari_bb77 Posts: 2
edited January 19 in Internet
I recently travelled to LA and so I got myself a travel plan but was unable to send text messages or have phone calls they would either go straight to voicemail or not not delivered.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭
    edited January 19 Answer ✓

    Hi @Ari_bb77

    What. Plan do you are talking? The Canada /US plan? If you change the plan with this coverage, do you know that the new plan will be available only on the next billing cycle?

    Did you enable the roaming option on your phone?

    Do you have a Fizz's certified VoLTE phone since otherwise you cannot use it? https://fizz.ca/en/faq/compatible-devices

    Give us a bit more information or contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook: https://www.facebook.com/fizzca/

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